Frequently Asked Questions
Who is Leaders Bank?
The dream for this Bank started several years ago when the tempo of mergers and consolidations picked up momentum with the banking industry. As more and more locally owned banks got swept away by this wave, we felt it was important to take action and to provide our market with an alternative to large and impersonal financial institutions. So we developed the vision of a niche bank.
What is our vision?
Our vision is simple. We wanted to create and operate a premier banking practice, devoted exclusively to the banking and financial needs of privately held business, their owners, their families and other selected individuals. Our commitment is to treat customers and employees as leaders.
What is our commitment?
We make a commitment to treat customers as leaders by focusing our attention on customers, making sure they understand their importance to us, by providing a quick response along with individualized counsel and customized services.
So what really makes Leaders Bank different?
All of the customers who come to our bank will have had a banking relationship somewhere else. We realize that an individual might be unwilling to move an entire relationship yet might be willing to carve out a piece of that banking business for us to manage.
When we are given that opportunity, we will do a good job and find a way to add value. For instance, if you happen to be an entrepreneurial owner of a privately held business, you would feel comfortable at Leaders Bank because we, too, have the capacity to think and act like an entrepreneur. We understand the importance flexibility can play in your business, along with the pressures you often face in responding quickly to your customers’ wants and needs. We’ll provide you with the same kind of quick response because you’ll always be on our radar screen.
You will always know the Leaders banker who is managing your relationship.
What is Leaders Profile?
Leaders Profile is a FREE internet banking service which allows you to manage your financial information at any time anywhere you have a personal computer with Internet Access. You can access account information, view a consolidated account summary, place a stop payment, or pay bills.
Who do I call if I forget my Leaders Profile ID or PIN?
Call us at 630-572-5323 during business hours and we will reset your ID and/or PIN for you.
Whom can I pay through Online Bill Payment?
You can pay ANYONE in the United States from the next door neighbor, the utility company, the bank, and even a child in college across the country.
How late in the day can I enter, edit, or delete a payment?
You may add, edit, or delete payments scheduled Sunday through Friday until 10:00 PM CST the day before the scheduled payment date.
What happens if I have a scheduled payment that falls over a weekend or holiday?
Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over that particular weekend will be processed on Sunday night. Holiday processing occurs the day following the holiday.
Are there any merchants that I cannot pay through the bill payment service?
Yes. You cannot pay any government agency.
Can I use Online Bill Payment if I live outside the United States?
Yes, as long as you have a bank account in the United States.
Can I get a copy of a cancelled check?
Your imaged paid checks from Bill Pay will be included with your monthly statement.
How long is history retained in the VIEW PAYMENT HISTORY section?
Payment History records are kept for one year.
How much does this cost?
We consider bill payment a part of the overall Leaders Profile product. There is NO additional charge for the bill payment feature for our retail customers.
If I have a question only on Bill Payment, who do I call?
You would call Leaders Bank at 630-572-5323.
Payee, a definition
A payee is anyone to whom you would pay a bill or send a check. The most common payees include utility companies, your landlord, mortgage companies, department stores, and credit card companies. Payees also can include individuals such as the person who mows the lawn, the local grocery store, and your favorite charitable organization.
How many payees may I have set up?
You may have up to 99 payees that you can set up through the internet. If you need more than 99 payees, please contact Customer Service.
When will the money be taken out of my account?
Electronic payments will be debited the day you select the bill to be paid.
Check payments will be debited to your account when the check clears your account. The check is processed with your account number, therefore the item clears as if you wrote the check.
What if I do not have enough money in my account?
Your bank will treat bill payment items just like any other check that you write. Should the item be returned, a hold may be placed on your bill payment service.
Can I edit vendor addresses?
No. You will have to set up a new vendor with the correct address and delete the old one.
How do I know if a merchant is electronic or check?
Once you have set up the vendor/merchant, then you can look at the VIEW PAYEES screen and you will see a field that will tell you if the vendor is electronic or check.
Can I set up recurring payments?
Yes. You can set up recurring payments in the following frequencies:
Will the memo field that I fill out when setting up a payment be passed on to the merchant?
No. The memo field is for your personal records, however the account number that you entered when you added the payee to your Personal Payee List is printed on the check. This allows the payee to know which account to apply the payment to.
The due date is the day your payment must be received by the payee, not including your grace period. The due date is usually located in the bill you receive in the mail from the payee.
How far in advance should I set up a payment to insure it is paid on time?
Check payments should be scheduled 10 business days in advance of payment due date. Electronic payments should be made 4 business days prior to the payment’s due date. *NOTE - You may want to set up a payment to yourself so you can see how the system works.
Are there any minimum and maximum payment amounts?
Yes. The minimum amount you may make a payment for is $0.01 and the maximum amount can be up to $99,999.00
The scheduled date is the day you would like Leaders Profile to start the process of sending your money to the payee.
How far in advance can I schedule payments?
You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future.
Can I have multiple payments to the same payee on the same day?
Yes. You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.
Can I stop payment on an item?
Electronic payments can be stopped prior to payment by deleting the payment. Check payments can be stopped like a handwritten check by calling Leaders Bank at 630-572-5323, please have the check number of the item available by checking your bill payment account.
Do you offer mortgage products?
Yes, Leaders Bank offers a complete line of mortgage products to suit your needs. Please call Nicholl Doggett at 630-572-5323 x 219 for any mortgage needs you may have.