The Merger to Providence Bank & Trust is Approaching

Important Information Regarding Our System Conversion to Providence Bank & Trust

Updated May 27, 2022

Now that the merger of The Leaders Bank into Providence Bank & Trust is complete, we want to make sure you have the information you need regarding your account(s) as we move forward through the system conversion process. The transition of your Leaders Bank account(s) to Providence Bank & Trust is scheduled to take place at the close of business on Friday, June 10, 2022. With this in mind, you will find a Welcome Resource Kit below that has been prepared as an easy walk through guide addressing how all your account(s) and services are transferring and will operate with Providence Bank & Trust.

As part of the transition, the Leaders Bank headquarters/office at 2001 York Road, Suite 150, Oak Brook, IL will permanently close at the end of the business day on August 9, 2022. As early as June 13, 2022, you are welcome to conduct your banking at the Providence Bank & Trust office at 2 East Roosevelt Road, Villa Park, IL (just 3.5 miles away), or at any of the other 14 offices & ATMs. Beginning Monday, June 13, 2022, the banking hours at the Oak Brook office will change. Banking hours will be Monday, Tuesday, Thursday and Friday 10:00AM to 3:00PM and closed on Wednesday & Saturday.

Our Banks have a shared commitment to you for a smooth transition. We thank you in advance for your patience during the conversion. If you have any questions during the process, you may contact your Leaders Bank Office at 630-572-5323 or a Providence Bank & Trust Customer Care Specialist at 888-923-5664.



Personal Welcome Resource Kit



Frequently Asked Questions

Why did The Leaders Bank choose Providence Bank & Trust as a merger partner? 

In this agreement, Leaders Bank recognized a tremendous opportunity to build upon its accomplishments and ensure that it could continue to fulfill its mission and serve customers at an even higher level, including expanded products and services and increased lending options. Combining operations with Providence Bank & Trust will ensure that your banking expectations are not only met but exceeded.

I’ve been banking with Leaders Bank for a number of years. Will my account number and services change?

Your account numbers will remain the same. You should continue to use your account(s) and all services as you have in the past (including online and mobile banking1) until June 10, 2022. The Welcome Resource Kit above provides information about the changes and/or updates to your account(s) and services.

Can I continue to write checks and/or use my ATM/Debit Card(s)?

Yes. Please continue to use your existing supply of Leaders Bank checks during and after the transition, until they are depleted. Upon reorder, you'll receive Providence Bank & Trust branded checks.

You may continue to use your existing Leaders Bank ATM/Debit Card until June 12, 2022. Changes to your ATM/Debit Card are communicated in the Welcome Resource Kit above.

Will my direct deposits and automated payments & transfers remain the same?

Yes. These services all continue for you without interruption. Once the system integration is complete, these will be routed to your account at Providence Bank & Trust by way of special arrangement without any interruption.

Rest assured, there are safety nets in place to ensure prompt crediting of your direct deposits. If there are any payments or transfers, that we cannot convert, we will notify you and work through them with you. Should you need to make changes to anything in the future, please contact our Customer Care Center to make these arrangements.

Where can I do banking in person?

You should continue to bank at the Leaders Bank headquarters/office. Beginning Monday, June 13th, you will have access to the conveniently located 15 Providence Bank & Trust offices & ATMs, including the office at 2 East Roosevelt Road, Villa Park, IL. Rest assured, the Providence Bank & Trust staff is eager to service and support your banking relationship and meet your financial needs.

May I conduct my banking at any Providence Bank & Trust location?

Yes, beginning Monday, June 13th you will have access to all branches; however, at this time, please continue to conduct your banking transactions at the Leaders Bank office, or through online and/or mobile banking1. Once the system integration is complete, you will have access to all 15 Providence Bank & Trust locations throughout Chicago, its suburbs and Northwest Indiana.

Are there any new services I need to be aware of that would affect my account?

As a part of your new banking relationship with Providence Bank & Trust, you will gain access to NEW services, including self-storage & safe deposit boxes, telephone banking and access to a surcharge free ATM network for even more convenient banking. You will also be able to take advantage of enhanced online and mobile banking platforms to conduct or expand your banking services. More information about these enhanced services as well as other Providence Bank & Trust services are provided with your Welcome Resource Kit above.

Will the name of my bank change?  

Yes. Upon the system conversion date of June 10, 2022, the name of your bank will change to Providence Bank & Trust.

What are the benefits of this deal to Leaders Bank customers? 

Leaders Bank decided to combine operations with Providence Bank & Trust for its strong commitment to customer service and its willingness to put customers first. You will experience many benefits, including continued investment in the community, expanded services such as a larger branch network, commercial leasing, and financial planning services. Like Leaders, Providence Bank & Trust is a strong institution which is well-capitalized. We're confident that your expectations will not only be met but exceeded.

How does Providence Bank & Trust handle customer service issues? Will there be fast response times for customers?

Providence Bank & Trust prides itself on high-quality customer service and is committed to ensuring that issues are handled properly and efficiently.

What makes Providence Bank & Trust the best bank to partner with? Why should I bank with them?

This acquisition will enhance the services that you receive, including a larger, stronger banking network with access to new banking services, such as commercial leasing, financial planning and trust services, and broader lending for commercial and small business customers. Additionally, Providence Bank & Trust has been a rapidly growing, stewardship-based bank. Founded in South Holland, Illinois—and now with $1.69 billion in assets and 15 locations serving Bellwood, Chicago (Bronzeville, Chatham, Greater Grand Crossing), Cicero, Frankfort, Oak Lawn, Orland Park, Palos Heights, South Holland, Villa Park and Wheaton in Illinois, as well as Dyer/St. John, Munster and Schererville in Indiana—Providence Bank & Trust serves its customers as an involved community bank. Providence Bank & Trust is committed to improving lives and services in the communities it serves.

 

Will the existing Leaders Bank Headquarters/Office close?

Yes, as part of the transition, the Leaders Bank headquarters/office at 2001 York Road, Suite 150, Oak Brook, IL will permanently close at the end of the business day on August 9, 2022. As early as Monday, June 13, 2022, you are welcome to conduct your banking at the Providence Bank & Trust location at 2 East Roosevelt Road, Villa Park, IL (just 3.5 miles away), or at any of the other 14 locations and ATMs.

Will the banking hours change at the Leaders Bank headquarters/office?

Yes, beginning Monday, June 13, 2022, the banking hours at the Oak Brook office will change. Banking hours will be Monday, Tuesday, Thursday and Friday 10:00AM to 3:00PM and closed on Wednesday & Saturday. These hours will remain in effect until the branch permanently closes on Tuesday, August 9, 2022.


Who do I contact for questions about my Leaders Bank accounts and/or services?

You may continue to ask any of the Leaders Bank staff in the bank or call 630-572-5323.

I have additional questions about Providence Bank & Trust. Who can I contact?

The Providence Bank & Trust Relationship Bankers and Customer Care Specialists are available by calling 888-923-5664 to answer questions you may have about products and services. 

 

1There is no fee from Leaders Bank to use the application. Connectivity and usage charges may apply. Please contact your mobile device service provider for more details.